This Refund & Cancellation Policy describes the terms under which orders may be cancelled, returned, or refunded when purchasing products from our website.
1. Business Information
This business is operated by:
Business Name: Assami Tea
Operated By: Sahin
Business Address:
R.P Road, Ward No. 11
Near Dalim Press
Hailakandi, Assam – 788155
India
Phone: +91 8486213190
Email: teamshain00@gmail.com
2. Order Cancellation
Orders can be cancelled only before dispatch.
If you wish to cancel your order, please contact us immediately.
Once the order has been dispatched, cancellation will not be possible.
3. Returns Policy
Due to the nature of tea products, returns are generally not accepted after delivery.
Returns will only be accepted in the following cases:
- Wrong product delivered
- Damaged product received
- Major packaging damage during transport
Customers must inform us within 48 hours of delivery with proper proof such as photos or videos.
4. Refund Policy
Refunds will only be processed in genuine cases such as:
- Product not delivered
- Wrong product delivered
- Confirmed product damage
If approved, refunds will be processed within 5–7 working days.
Refunds will be issued through the original payment method or bank transfer.
5. Non-Refundable Items
The following items are non-refundable:
- Sample kits
- Opened tea packages
- Used products
- Bulk tea orders after dispatch
Customers are advised to test samples before placing bulk orders.
6. Shipping Charges
Shipping charges are non-refundable once the order has been shipped.
Transport charges paid to third-party transporters are not refundable.
7. Late or Missing Refunds
If you have not received your refund after the processing period, please contact us:
Email: teamshain00@gmail.com
Phone: +91 8486213190
8. Contact Information
For any refund or cancellation request, please contact:
Operated By: Sahin
Address:
R.P Road, Ward No. 11
Near Dalim Press
Hailakandi, Assam – 788155
India
Phone: +91 8486213190
Email: teamshain00@gmail.com
